The water fall shower extends less than 12 inches from the shower wall, my husband kept hitting himself. The shower same issue, the grout is dirty with spots of mold and there is rust around the shower doors. The faucet is installed so close to the back of the sink you couldn’t help the splashes.

The caulk around the sink was dirty and peppered with spots of mold. The hotel industry is customer focused, from observation it was clear we were profiled and placed in the “brown people” demographic.Ģ) Suite – shower and sink were the areas that I have major issues. If we were notified at check in then we would have found an alternate location for breakfast which we did because we cannot eat $153.00 plus tax for breakfast. The wait staff told us we should have been told by the front desk at check in. Breakfast on Sunday morning – went to Pure Ocean to have breakfast and was told its buffet style and its $76.50 per person. How were we supposed to know that? We were brushed aside as if our request was trivial and didn’t warrant a second thought. On (3) separate occasions we asked for coconut water at Pure Ocean and were told, “We don’t have any, and from the front desk, “you have to get from the vendors on the highway from the airport”. (1) Not very helpful with dining recommendations.

They clearly are catering for a specific demographic which we certainly didn’t fit. The facility and grounds presented a clean appearance except the tennis court and beach tables.Ģ) Suite – clean and comfortable except for the bath area (sink and shower) and the water pressure.ġ) Customer service - From my perspective, leaves a lot to be desired and we were profiled at check-in. Quiet and not too crowded, great to destress and unwind. Stayed at this resort facility over the Labor Day weekend.ġ) Location within 15- 20 minutes driving to city. Location Great! Customer service/satisfaction Mediocre! Team needs training on Diversity and Inclusion!

Divi southwinds barbados reviews